Privacy Policy

1. Introduction

Josina Travels respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a vacation quote, communicate with us, book or inquire about travel, join a group trip, or otherwise use our services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, mailing address, and phone number.
• Traveler information, including names of travelers, ages or dates of birth, preferred departure locations, travel dates, destination interests, cabin or room preferences, loyalty numbers, and other details needed to research or arrange travel.
• Trip preferences, budget information, accessibility needs, dietary requests, special occasions, and other information you voluntarily provide.
• Booking and payment-related information. Payments may be processed directly by travel suppliers or secure third-party payment processors; we may receive transaction confirmations and limited billing details.
• Communications, form submissions, appointment information, customer-service messages, and records of your interactions with us.
• Website and device information, such as IP address, browser type, pages viewed, referring pages, cookies, and analytics data.

3. How We Collect Information

We collect information directly from you when you submit a form, request a quote, send an email or text message, schedule an appointment, participate in a consultation, or make a booking. We may also receive information from travel suppliers, host-agency systems, booking platforms, payment processors, website analytics providers, and other service providers used to operate our business.

4. How We Use Information

We may use personal information to:

• Respond to inquiries and provide personalized travel research and recommendations.
• Prepare quotes, reservations, itineraries, invoices, and travel documents.
• Communicate about bookings, schedule changes, payment deadlines, travel requirements, promotions you request, and customer support.
• Coordinate with cruise lines, resorts, tour operators, insurance providers, transportation providers, and other travel suppliers.
• Operate, secure, personalize, and improve our website, forms, communications, and services.
• Comply with legal, accounting, fraud-prevention, and recordkeeping obligations.

5. How We Share Information

We may share information with travel suppliers and service providers only as reasonably necessary to research, reserve, pay for, service, or support your travel. This may include cruise lines, hotels, resorts, tour operators, airlines, transportation companies, travel insurance providers, host-agency or booking systems, payment processors, communication platforms, website hosts, analytics providers, and professional advisers.

We may also disclose information when required by law, to protect the rights and safety of travelers or others, or in connection with a business reorganization or transfer.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics, and similar technologies to remember preferences, understand website activity, improve performance, and measure marketing effectiveness. You may adjust browser settings to block or delete cookies, although parts of the website may not function as intended.

7. Payment Information

Payment information may be collected and processed by travel suppliers or secure third-party payment processors. Josina Travels does not intentionally store complete payment-card numbers unless specifically required and handled through an approved secure system.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, support current and past bookings, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Choices and Rights

You may unsubscribe from marketing emails by using the unsubscribe link in the message and may opt out of text messages by replying STOP. Depending on your location and applicable law, you may also have rights to request access, correction, deletion, or a copy of personal information, or to object to certain processing.

California residents may have additional rights regarding access, correction, deletion, and information about the categories of personal information collected and disclosed. Josina Travels does not sell personal information and does not sell or share SMS opt-in data for marketing or promotional purposes.

11. Children’s Privacy

Our website and services are not directed to children under 13. Information about minors may be provided by a parent, guardian, or authorized adult when needed to arrange family travel.

12. Third-Party Websites and Services

Our website may link to travel suppliers, payment processors, social-media platforms, or other third-party services. Their privacy practices are governed by their own policies, and Josina Travels is not responsible for those practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of our website or services after an update is subject to the revised policy.

14. Contact Us

To ask a privacy question or submit a privacy request, email [email protected].